Shipping Policy

Shipping & Delivery

Engraved items generally ship within 5 to 8 business days after ordering.  Plain items usually ship in 1 to 3 business days.

Time in transit varies by destination.  East Coast Ground transit time is about 1-3 days; Central is about 3-5 days and West Coast is usually 5-7 days.

Need your gift to arrive in time for a special event?  Consider an expedited shipping method!  Keep in mind that processing time will remain the same, although we do our very best to engrave and ship as quickly as we are able based on current order volume.

Shipping Charges within the contiguous United States are:

Ground

Order TotalFlat Rate Shipping
$25.00 and under$5.99
$25.01 – $50.00$9.99
$50.01 -$100.00$12.99
$100.01 – $200.00$17.99
$201.00 & up$9.99

2 Day Air

Order TotalFlat Rate Shipping
$25.00 and under$35.00
$25.01 – $50.00$40.00
$50.01 -$200.00$45.00
$201.00 & up$35.00

Next Day Air

Order TotalFlat Rate Shipping
$25.00 and under$60.00
$25.01 – $50.00$65.00
$50.01 -$200.00$75.00
$201.00 & up$60.00
  

If you are shipping outside of the contiguous United States, please contact us to place your order.

Returns

Please look closely at your items as soon as you receive them.  As much as we like perfection, mistakes and damages do occur.  After all, your gifts are handled by humans every step of the way!  Please report damages, shortages, or defects to us within 7 business days by email at EMAIL TO BE DETERMINED, or by phone at 1-855-255-5309.  We will respond back and issue you a Return Authorization.  We are not able to accept returns without a Return Authorization.

Engraved pieces may only be returned for errors made by our engravers or for manufacturing defects. Items with errors made while ordering are not eligible for return or credit.  Please check your spelling and grammar carefully and thoroughly before checkout. We are not responsible for any spelling or grammar errors submitted by the customer.  If you have questions about engraving, please Contact Us before placing your order.  We are happy to help!