Shipping and Returns

 

*Holiday Shipping*

Most engraved items ship within 5 to 8 business days after receipt of order. Merchandise that is not engraved normally ships in 1 to 3 days after receipt of order.  If you need an order in time for Christmas, please choose the appropriate method of shipping (ground, 2 day air, or next day air) that will have your package arrive to your location by December 24th.  If you need to estimate time in transit, please click here to use the time calculator on the FedEx website and enter 21601 as the ship-from zip code.  We will not be responsible for delays caused by the FedEx delivery system or weather, natural disaster, etc.  

*Please note that the manufacturing and shipping facility will close on Thursday, December 21st, 2017 for vacation shut-down and will not reopen again to process orders or to ship until Tuesday, January 2nd 2018.  Any order placed during this time will not begin to be processed until Tuesday, January 2nd 2018, with normal shipping time to resume on Wednesday, January 3rd.  Also during the time period our facility is closed, expedited shipping methods will not be available for selection with your order.  We apologize for any inconvenience this may cause.  Please plan your order accordingly. *


Shipping & Return Policies

Below please find information on the Salisbury Fine Metal Artisans shipping and return policies. If you are a wholesale customer, please log in in to view your shipping and return policy information.

Shipping

Most engraved items will ship within 5 to 8 business days after receipt of order. Merchandise that is not engraved normally ships in 1 to 3 days after receipt of order. East Coast delivery time via Ground is generally 1-3 days; Central States is generally 3-5 days and the West Coast is generally 5-7 days. If you require merchandise to arrive by a certain date, please choose an expedited shipping method that meets your needs; do not forget to add the appropriate above processing time to the shipping time for a more accurate available delivery time.

Shipping Charges within the contiguous United States are as follows:

Ground

Order Total Flat Rate Shipping
$25.00 and under $5.99
$25.01 - $50.00 $9.99
$50.01 -$100.00 $12.99
$100.01 - $200.00 $15.99
$201.00 & up $4.99

2 Day Air

Order Total Flat Rate Shipping
$25.00 and under $25.00
$25.01 - $50.00 $30.00
$50.01 -$200.00 $35.00
$201.00 & up $25.00

Next Day Air

Order Total Flat Rate Shipping
$25.00 and under $45.00
$25.01 - $50.00 $50.00
$50.01 -$200.00 $60.00
$201.00 & up $45.00

If you are shipping to Alaska or Hawaii or outside of the United States, please contact us to place your order

Returns

Please inspect the contents of your order carefully upon receipt. Shortages and defects must be reported within 7 days of receipt of your order. Damages incurred in shipping must be reported within 5 days of receipt of your order. Please Contact Us to receive a Return Authorization. We cannot accept any returns without prior Return Authorization.

Engraved orders can only be returned for defects or errors made in manufacturing or by our engraving department. Any errors made while ordering are not eligible for return or credit. Therefore, please check and re-check your spelling and grammar carefully before submitting your order to us. We are not responsible for any spelling or grammar errors submitted by the customer. If you have questions about engraving, please Contact Us before placing your order.