Frequently Asked Questions

*Please note that the manufacturing and shipping facility will close at the end of the day, Thursday, June 29th for vacation shut-down and will not reopen again to process orders or to ship until Monday, July 10th.  Any order placed during this time will not begin to be processed until Monday, July 10th.  Also during the time period our facility is closed, expedited shipping methods will not be available for selection with your order.  We apologize for any inconvenience this may cause.  Engraved items will ship 5 to 8 business days after we reopen. Plain merchandise will ship 1 to 3 business days after we return.  Please plan your order accordingly.

Q: What types of metals does Salisbury use to make their products?

Salisbury makes products out of three types of metals: pewter, cast aluminum, and sterling silver.

Q: What metals make up pewter?

The pewter manufactured by Salisbury is a lead-free alloy of comprised of 93% tin and a 7% mixture of antimony, copper, and bismuth.

Q: How do I care for my pewter product?

After use, wash your pewter in warm water, using mild soap and a soft cloth. Dry with a soft cloth. Your pewter should never be exposed to an open flame or excessive heat. Store your pewter trays flat, cups upright, etc. to prevent warping. Do not wrap pewter in anything other than the original wrapping to prevent scratching. Never wrap pewter in tissue paper, as fine line scratching will occur. **Never put pewter in a dishwasher. Hand wash only! **

Q: How is caring for a pewter bracelet different from caring for other bracelets in my jewelry box?

Pewter is a relatively soft metal and will crack if bent repeatedly. To keep your pewter bracelet looking like new, open the bracelet slightly, slide onto wrist sideways and roll the bracelet into position on your wrist. Once you open it far enough to fit your wrist, you should not need to bend it to remove it or to put it on again. Do not open too far, as this can cause metal fatigue and eventual breakdown.

Q: Will my pewter tarnish?

Pewter does not undergo the chemical reaction to air exposure that silver does and therefore does not tarnish. Pewter may become slightly dull with a lot of use, and if you desire to restore its shine, there are some good quality pewter polishes available on the market.

Q: What is the difference between cast pewter and spun pewter?

Our cast pewter is created through a process called centrifugal casting where molten pewter is poured into permanent molds. The pewter is then allowed to cool and then it is prepared for finishing, whether to a smooth satin surface or a bright, shiny patina. Pewter spinning is an age-old technique, where a flat disk of pewter is clamped into the spinner’s lathe where it is gently formed into the desired vessel o shape.

Q: What is the difference between sterling silver and silver plate?

Sterling silver is a metal that is 92.5% pure silver and therefore holds high value. Silver plate is an inexpensive base metal that is coated with a very thin layer of silver. Salisbury only manufactures sterling silver.

Q: How do I care for my sterling silver product?

After use, wash your sterling silver in warm water, using mild soap and a soft cloth. Dry with a soft cloth. Your sterling silver should never be exposed to an open flame or excessive heat. Store your sterling silver trays flat, cups upright, etc. to prevent warping. Do not wrap sterling silver in anything other than the original wrapping to prevent scratching. With proper care, your sterling silver will last for generations. **Never put sterling silver in a dishwasher. Hand wash only! **

Q: Will my sterling silver piece tarnish?

Yes.  Over time, a chemical reaction can occur when the surface of your sterling piece is exposed to air. A dull gray or black tarnish can form on the surface of your piece. To remove tarnish, choose a high-quality polish made for sterling silver and follow the instructions provided with the polish.Always use a soft cloth when removing tarnish as paper products or a stiff material may cause scratching. 

Q: What is cast aluminum?

Aluminum has a much higher melting point than pewter or sterling silver, so sand casting is the most effective method to create sturdy pieces made out of aluminum. Molten aluminum alloy is poured into sand molds and allowed to cool. It is then removed, prepped, and polished to the desired finish. 

Q: How do I care for my cast aluminum piece?

Hand wash in warm, soapy water and towel dry. Never wash in the dishwasher! To prevent discoloration, do not store food on or in your aluminum products. Do not leave in water or any other liquid for a long period of time. This product cannot be used in a microwave. Polish with a good pewter or silver polish. To remove scratches, use a high quality silver polishing cloth. Aluminum products can be used in both the freezer and the oven.

Q: When was Salisbury founded?

In 1979.

Q: Can I put any Salisbury products in the microwave?

No! You should never put any type of metal in a microwave as it can spark and potentially cause a fire. 

Q: Why do some of Salisbury’s pewter cups have state names?

The cups have state names because each style was based on the work of an early American pewtersmith or silversmith from that particular state. Our cups are modeled after the designs of these artisans from the Colonial, Revolutionary, and Civil War eras. Each state cup comes with a care card that gives a bit of backstory of each artisan and their design.